Visitor

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1 Message

Wednesday, October 22nd, 2025

Unable to access my address

I have my default address listed but I am unable to view it.. the other address I have on theirs is still in use. When I moved to collge I kept my home router stuff but also used th same email and now I cannot remove the other address or view my current one

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Official Employee

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1.1K Messages

4 hours ago

@user_oj2nl5 Thanks for adding a post. Try to link your current account to your online profile with the steps here https://www.xfinity.com/support/articles/switching-between-multiple-accounts. Do that first, then once it is associated, you can unlink the old location with the additional steps in the article. 

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