Hi @Jmichel12, we are actively investigating a small batch of accounts that have this issue, and we've been able to fix yours. Do you have any insight on what may have precipitated the issue signing in (e.g. did you make a change to your service, or get help doing so, or move, etc)
XfinityJonathan
Official Employee
•
839 Messages
4 years ago
Hi @Jmichel12, we are actively investigating a small batch of accounts that have this issue, and we've been able to fix yours. Do you have any insight on what may have precipitated the issue signing in (e.g. did you make a change to your service, or get help doing so, or move, etc)
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