Visitor
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1 Message
ultimate package
How do I view the package I pay for? Since I no longer get channels 720,729 and a host of the only channels I care about- you need to
refund this part of my bill and explain to me the best options to get these channels?
XfinitySean
Official Employee
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601 Messages
6 hours ago
Thanks for dropping by our community forums to reach out, user_cre8c6! Sorry to hear some of your favorite channels may have been lost or moved to another package. You can find steps to view your level of service on our support page here, and you can find what's available with each TV tier by using the Channel Lineup tool.
We can also look over the account to see what's available if you'd like! Please send us a direct message with your full name, name on the account (if different), and service address, and we'll take a look together!
Please send us a direct message with your full name, full address, and phone number.
• Click "Sign In" if necessary
• Click the "Direct Messaging" icon in the top right corner
• Click the "New message" (pencil and paper) icon
• The "To:" line prompts you to "Type the name of a person". Instead, type "Comcast Business" there
• As you are typing a drop-down list appears. Select "Comcast Business" from that list
• A "Comcast Business" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send
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