Visitor
•
1 Message
Two Visits
I had someone come to set up internet on Sunday last week, they told me the cable room to my apartment was locked so they couldn’t do it and I’d have to wait till Thursday. So then I wait and I double check the cable room is unlocked. He spent 45 minutes in the cable room and then came back and said he doesn’t know which cable is to my apartment. This is ridiculous. It’s been almost two weeks I’ve been living in my apartment and I still have no internet. I’ve been trying to figure out how to schedule an appointment and the AI chat won’t do it. I’m asking if I could please have someone who knows what they’re doing come to my apartment and set it up.
XfinityMatthew
Official Employee
•
2.2K Messages
55 minutes ago
Hello @user_dmllsp We'd be happy to check into the account and help get this escalated for you. Please send us a direct message with your full name and service address to get started.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon
Click the "Start New Conversation" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
How to: Direct messaging withing the forum.
0
0