1 Message

Tue, Aug 3, 2021 10:05 PM

Two Step Verification

How do I stop Two Step Verifications on my mobile phone getting text messages with a code


Official Employee


295 Messages

2 m ago

Hello, @user_33c8c6 !Here are the instructions for removing two-step verification (two factor auth)




Manage Your Two-Step Verification Contact Information

You can change or remove the mobile phone number and email address associated with Two-Step Verification at any time by following the steps below:

  1. Sign in to My Account with your Xfinity ID, password and verification code.
  2. Select the Users tab in the menu bar at the top of the page.
  3. Select a user to update and select Edit next to that user.
  4. Navigate to Contact Information and select Edit next to phone number or email field.

Note: Removing your email address or mobile phone number will automatically turn off Two-Step Verification, as we will no longer have a way to contact you to receive the verification code. If you change your email address or mobile phone number, don't forget to turn Two-Step Verification back on in the Settings section of My Account.

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