Visitor
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3 Messages
Two issues
Being billed for double play
being billed for internet blast
being billed for internet modem
most packages offer modem with internet
was looking for better package
chatted with Xfinity over an hour. So horrible. Nothing got done. Someone was supposed to call me and never did.
I was told that I should have access to peacock and they could not fix it
worst experience ever
Xfinity this is so painful.
user_vq1wc3
Visitor
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3 Messages
1 day ago
I got bounced around like a ping pong ball with all your chat representatives.
worst experience ever
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user_vq1wc3
Visitor
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3 Messages
1 day ago
My condo building is changing providers next year. At least we know who we are going to not choose
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XfinityAbby
Official Employee
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274 Messages
1 day ago
Hello @user_vq1wc3. It sounds like trying to get options for a new promotion has been a frustrating experience for you, and we certainly don't want you to have a bad experience. I would love to assist you with looking into some plan options.
Please send us a direct message with your full name and address so that we can assist you further.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
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