Visitor
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2 Messages
Two internet accounts - 1 failed cancelation and failed transfer of Mobile
Hello
I upgraded my internet account which generated a new account number. I have an old internet account, that looks to be still active and billing me, that was paired with Xfinity mobile service. I returned the old equipment. Agents do not seem to have been able to close accounts or transfer everything despite help tickets being entered. I am currently being billed for both internet accounts.
In summary I now seem to have 2 internet accounts, and 1 mobile account. All three are for the same address. How do I get my mobile service moved to the new internet account and cancel the older internet account? Nothing seems to be happening on the screens I am able to view.
Accepted Solution
CCKorie
Problem Solver
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1.1K Messages
2 years ago
Greetings, @user_850b2b. I am sorry to hear about the account mix ups you are having. I'd be happy to take a look into things for you. Please feel free to send us a DM with your name and address when you get a chance.
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the “chat" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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