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Wednesday, July 24th, 2024 2:23 PM

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Two different spellings of my name in the internet bill

I have been using Xfinity internet for long time. The internet bill has two different spellings of my name. I recently noticed that this is the case with all the bills. I cannot find the option to change it in the account center - the spelling of my name in there is correct. 

Please fix this ASAP!

Official Employee

 • 

1.7K Messages

9 months ago

Hey there, @user_g50m61! Thanks for bringing this spelling concern to our attention. It sounds like we may have it misspelled in our billing system, which is definitely something we can correct once we access the account and authenticate your user role. Could you please send our team a direct message in order for us to take a closer look?

 

To send a direct message: 

  • Ensure you are first signed in, then you will see a chat box icon at the top right of your page. Click that or follow this link here: https://forums.xfinity.com/direct-messaging 
  • From there, click the 'New Message' icon. In the 'To' field, type 'Xfinity Support'. 
  • Type your message in the text area that appears at the bottom of the window and hit enter to send. An official employee, such as myself or whoever is first available, will respond. 

To expedite your request, we ask that you please include your name and the service address alongside a detailed summary of your request/question. Thank you!

Official Employee

 • 

1.6K Messages

9 months ago

Glad that we could get this taken care of for you quick and efficient-like! Feel free to reach us here via our Xfinity Forums anytime! 😀

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