Visitor
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3 Messages
Two different accounts in one house
The internet here [Edited: "Language"] and I want to pay for my own separate modem and router I’ve already tried the boosters and the extenders and they do nothing. I don’t understand why USPS would be a problem in having two different accounts when the names and account numbers are different. And when I decide to move I still have to call and verify my account with the name and number to cancel it so why can’t I have two different accounts in the same house.
EG
Expert
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110.1K Messages
3 years ago
Concern moved here to the Customer Service help section for greater exposure to actual Comcast corporate employees (The Digital Care Team) for assistance.
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CCKorie
Problem Solver
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1.1K Messages
3 years ago
I am sorry to hear you are having internet issues @user_844e91. You are able to buy your own modem and router to use if you do prefer to go that route. Here is a link that shows what modems work with our service: https://comca.st/3Gk2RO2
Unfortunately, you can only have 1 account per address with our service. This is due to how our infrastructure or systems work. We'd be happy to help look into service issues if you'd like?
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