Visitor
•
1 Message
Two Agents mislead and lied to me.
Hello,
So I spoke with an Agent who claimed to be a supervisor the other day and got a new internet plan. With this plan I was receiving an apple iPad. To which I did. I asked the agent if it came with an apple pencil and he said " yes it does, it will come with your iPad. and no extra cost to you". Fast forward 2--3 days I receive my iPad but no pencil. So i reached out to another live agent who then confirmed they said this and would order and ship an apple pencil for me and gave me a confirmation number. I didn't realize I wouldn't be able to access those transcripts to back up what I am saying and no agent can apparently get them either. I understand I dont have access but internally someone should be able to find them and fix this. I just want this made right.
XfinityQue
Official Employee
•
317 Messages
19 hours ago
To move forward with your concern, please send us a direct message with your full name and complete service address. From there I can authenticate your account and assist you further.
To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a live chat.
Click "Sign In" if necessary
Click the "direct messaging" icon
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
(edited)
0
0