Visitor
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1 Message
Two accounts
I have two accounts by accident. I added streaming services to my bill. It was the 35 dollar plan. They changed my internet speed and charged me 112 dollars. I was trying to change my streaming to basic with ads but it made another account. I have been trying to fix this for almost a month.
EG
Expert
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122.1K Messages
6 hours ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityRichard
Official Employee
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3.8K Messages
6 hours ago
Thank you for reaching out, @user_ec7wea . I’m sorry you’ve been dealing with the duplicate account and unexpected changes to your services and billing, especially after trying to get this corrected for nearly a month. Please send us a DM with your full first and last name and full service address, and we’ll be happy to take a closer look.
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "Start new conversation" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
You must use the primary Xfinity ID
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