Visitor
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1 Message
Two accounts?
I have called customer service numerous times and have got nowhere with them. I moved recently and the first person I spoke to set me up with xfinity internet. I already had mobile at my old address with no internet, but got internet at my new address and was told they would transfer my old account into my new account, that never happened. I called again and was told I have to do it via the app, but I always get an error when doing it via the app and the agent said that it was an error on xfinitys end and that I just had to wait. The third call the agent said they successfully merged the accounts, but two days later and it still isn’t merged.
So now I have two accounts and the account with my mobile lines I cannot do anything with. I cannot even pay because it says, “you do not have mobile service,” and have to call in to pay. I don’t live at my old address anymore and want everything under my new address…….I am
beyond frustrated and ready to leave xfinity all together. Any help would be nice.
XfinityAldrik
Official Employee
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2.3K Messages
18 hours ago
Thank you for reaching out to us @David208! We’d love the opportunity to turn this experience around. Could you please send our team a direct message with your full name, previous full address, and current full address? To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
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user_ugn6io
Visitor
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8 Messages
6 hours ago
I’m in the exact same situation. They even told me to pay a late fee, and when I tried to pay it, the system said I’m not a customer. Then one day, my phone service was suddenly cut off, and I suffered major losses in my work because of it. Now I’m trying to cancel everything and switch to another mobile provider, but I can’t even do that because I can’t see or access my account. Honestly, I wish Xfinity would just disappear.
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XfinityJustinC
Official Employee
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1.9K Messages
3 hours ago
@David208 thank you sending the direct message. and will follow up with you there to help ensure the Xfinity Mobile is associated with the correct account.
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