Two accounts?

I have called customer service numerous times and have got nowhere with them.  I moved recently and the first person I spoke to set me up with xfinity internet.  I already had mobile at my old address with no internet, but got internet at my new address and was told they would transfer my old account into my new account, that never happened. I called again and was told I have to do it via the app, but I always get an error when doing it via the app and the agent said that it was an error on xfinitys end and that I just had to wait.  The third call the agent said they successfully merged the accounts, but two days later and it still isn’t merged.

So now I have two accounts and the account with my mobile lines I cannot do anything with.  I cannot even pay because it says, “you do not have mobile service,” and have to call in to pay.  I don’t live at my old address anymore and want everything under my new address…….I am

beyond frustrated and ready to leave xfinity all together.  Any help would be nice.