Visitor
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1 Message
Two accounts. Same address
I live in an apt behind the owner. He has an account with Xfinity and I would like to have my own since I work from home. I tried hooking my own modem/router, and it cut theirs off. Tell me if I can have my own account at the same address. Zip code is[Edited: "Personal Information"]
EG
Expert
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115.6K Messages
8 hours ago
The concern is not "Community Center" help related............ Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityPaula
Official Employee
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1.8K Messages
8 hours ago
Hello user_ft4rjr! Thanks for reaching out to us for help with having your own internet line. I know how vital it is to have your own connection especially with working from home. In this area we are not able to have multiple accounts at the same address, but if your home is labeled an apartment or unit to the home we would be able to set up service for you that way. Do you have an individual address?
@EG Thanks as always for moving the post over for our support!
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EG
Expert
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115.6K Messages
2 hours ago
Quite welcome @XfinityPaula !
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