Skip to main content

    Support

    Offers

U
user_2f0eea
1st Topic
1st Like

Visitor

 • 

3 Messages

Wednesday, August 7th, 2024 11:57 AM

Closed

Two Accounts Merge Into One

We are in the process of moving and we currently have regular internet service at our old address and Xfinity NOW internet at our new address to bridge the gap. We are now completely moved in and would like to cancel the Xfinity NOW and transfer our old service to our new address, but it seems like it's a complicated task. We keep getting an error message when attempting this.

Can anyone help?

Question

 • 

Updated 

9 months ago

36

1

0

EG

Expert

 • 

110.1K Messages

9 months ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

3

user_2f0eea

Visitor

 • 

3 Messages

@EG​ thank you so much for doing this!

9 months ago

XfinityAngie

Official Employee

 • 

1.8K Messages

 

user_2f0eea, Thanks so much for reaching out. I would be happy to assist you. 

Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page. 

Here's the detailed steps to direct message us: 

• Click "Sign In" if necessary 

• Click the "Direct Message” icon (upper right corner of this page) 

• Click the "New message" (pencil and paper) icon 

• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list 

• Type your message in the text area near the bottom of the window 

• Press Enter to send your message 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

9 months ago

0

EG

Expert

 • 

110.1K Messages

@user_2f0eea​ 

My pleasure !

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer!tick
I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer!tick

9 months ago

0

forum icon

New to the Community?

Start Here