Visitor
•
1 Message
Two accounts created for one address causing duplicate charges
I have 2 accounts created somehow but I just need 1 of them. No explanation from customer service about how the other one was created.
Called xfinity representative and asked for cancel one of them, received an acknowledge email 5 minutes later but the account is still ACTIVE today (its been 2 weeks)
I don't know how to cancel the other account since it still charges me. Now the debt collector starts texting me about the payment lol why am I need to pay for the extra line created by mistake?
XfinityMatthew
Official Employee
•
1K Messages
16 hours ago
Hello @user_z2l3dt We would be happy to check what is going on with the two accounts and help get everything cleaned up and any credits that need to be issued taken care of. Please send us a direct message with your full name and the service address to get started.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
0
0