TV/INTERNET OUTAGE

Yes. I’ve tried and tried and tried. The outage map tells me nothing. Not a time expectancy, not how many outages, nothing. Also I have some questions. I’ve used the same service for tv since 1995. I have never changed. It’s gone thru buyouts or whatever but I’ve never changed. When internet became available I got it thru you also. I’ve never changed. I pay $300.00 a month for our home use. I used to recommend your services to everyone including my dad next door.  He was wanting to get his tv and internet services through you as well. I will be telling him not do and will no longer recommend you to anyone else. When your customer service cares so little for your customers that they can’t even get a call back etc. I will be calling other providers tomorrow. My dad has Dish and I know they actually speak to you when you call so maybe I’ll use them. We also have to business accounts that I will be probably change. That will take a few weeks though. 

@user_95a498, does the status map mention why the services are down? Oftentimes, we are waiting on other teams to make repairs and cannot provide estimates on their behalf.

As far as other questions, we are here to answer those and provide any assistance we can!