Good evening @user_jwweky, and thank you for reaching out to our dedicated Communities team on our Forums tonight, we appreciate it and hope you are having an otherwise fantastic Tuesday so far! I'm sorry to hear that you don't have a picture and assure you that you've reached the right place for help! We'd be happy to troubleshoot your TV issues but will first need to ask a few questions so we can better assist. Are you currently experiencing any error codes or messages? When did your TV service stop working? Are you experiencing any internet issues as well?
XfinityAlyssaA
Official Employee
•
1.6K Messages
2 days ago
Good evening @user_jwweky, and thank you for reaching out to our dedicated Communities team on our Forums tonight, we appreciate it and hope you are having an otherwise fantastic Tuesday so far! I'm sorry to hear that you don't have a picture and assure you that you've reached the right place for help! We'd be happy to troubleshoot your TV issues but will first need to ask a few questions so we can better assist. Are you currently experiencing any error codes or messages? When did your TV service stop working? Are you experiencing any internet issues as well?
You can also try troubleshooting with our convenient and awesome XFINITY app by following the instructions on our website here https://www.xfinity.com/support/articles/tv-troubleshoot-xfinity-app.
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