Good afternoon, user_0ykqtw! Thank you for taking the time out of your day to reach out about your TV channels. We are happy to help!
The Xfinity app can be very handy in this type of situation. The app will run a scan of the area for problems and allow you to sign up for text alerts. If there are no issues you can troubleshoot, send signals to your equipment, and schedule a Technician visit. We want things at your fingertips! I know it has saved me a few times now!
Are you seeing a certain error message or error code on the TV screen?
XfinityRay
Official Employee
•
2.2K Messages
16 days ago
Good afternoon, user_0ykqtw! Thank you for taking the time out of your day to reach out about your TV channels. We are happy to help!
The Xfinity app can be very handy in this type of situation. The app will run a scan of the area for problems and allow you to sign up for text alerts. If there are no issues you can troubleshoot, send signals to your equipment, and schedule a Technician visit. We want things at your fingertips! I know it has saved me a few times now!
Are you seeing a certain error message or error code on the TV screen?
Have you tried any troubleshooting steps so far?
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