Regular Visitor
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7 Messages
TV
Two tv's work and two do not work - no signal. Obviously I'm getting a signal to my house. I need to schedule a technician but I cannot get a human on the phone. Is there any way to talk with a human?
Regular Visitor
•
7 Messages
Two tv's work and two do not work - no signal. Obviously I'm getting a signal to my house. I need to schedule a technician but I cannot get a human on the phone. Is there any way to talk with a human?
EG
Expert
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110K Messages
2 years ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityBenjaminM
Official Employee
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2K Messages
2 years ago
@cal71 Are you seeing an error on either TV that is not working?
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cal71
Regular Visitor
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7 Messages
2 years ago
Yes, both tv's say "No Signal" - I have unplugged the boxes on both tv's and waited one minute, then replugged and waited for the reboot. Nothing changed. I have checked all cables for tightness, even in the outdoor box. The other two tv's are working fine. I checked the online "outage map" and there is no general outage in my neighborhood; only two other people reporting problems and they are at least a mile from me - neighbors not having problems. It is so frustrating that they won't talk to me. The "chat system" is so bad it makes me want to scream. I simply want to schedule a service tech.
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XfinityBenjaminM
Official Employee
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2K Messages
2 years ago
@cal71 Thank you for the additional information. Please send us a Private Message with your full name and address so that we can look into this further. If we just schedule a technician for you for something that may not have required a technician to come out, you most likely would be charged for that visit so we want to investigate this first to see if we can resolve it for you. Also, here are instructions on how to send us a PM in case you need them:
Click "Sign In" if necessary
• Click the "Peer to peer chat" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
We look forward to hearing from you.
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BruceW
Gold Problem Solver
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26.3K Messages
2 years ago
TV sets most often display "no signal" when they are not receiving a signal on the selected input. This usually means the wrong input is selected, or the cable supplying the signal has failed or is not fully connected, or is plugged in to the wrong connector. It could also mean the cable box is not turned on or not getting power. If the cable box was not getting a signal and was reporting that to the TV set, the message would be different.
Double (or triple!) check your box-to-set cables, connections, cable box power, and the set's Input selections.
Please be aware that there are 2 kinds of responses in this Forum: Replies and Comments. When you Comment on a post by scrolling down to "Comment on this post here...", I am notified of your response. But if you select Reply, I am NOT notified and may not be aware of your response.
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