mdtaylor99's profile

New Poster

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2 Messages

Wed, Dec 9, 2020 8:00 PM

tv

Why does xfinity make it impossible to adjust my channel package. I have tried online. I have tried asking Chat Assistant. No help. Starts to feel like pandemic price-gouging (we won't let you out of your expensive package)

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jav6joev

Bronze Problem Solver

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2.1K Messages

6 m ago


@mdtaylor99 wrote:

Why does xfinity make it impossible to adjust my channel package. I have tried online. I have tried asking Chat Assistant. No help. Starts to feel like pandemic price-gouging (we won't let you out of your expensive package)


I needed to change my plan, went to CHAT and was able to schedule a CALL from an agent.  The agent had options for plans that matched my needs which were not available to me online only.

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