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Why does xfinity make it impossible to adjust my channel package. I have tried online. I have tried asking Chat Assistant. No help. Starts to feel like pandemic price-gouging (we won't let you out of your expensive package)

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jav6joev

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5 years ago

@mdtaylor99 wrote:
Why does xfinity make it impossible to adjust my channel package. I have tried online. I have tried asking Chat Assistant. No help. Starts to feel like pandemic price-gouging (we won't let you out of your expensive package)

I needed to change my plan, went to CHAT and was able to schedule a CALL from an agent. The agent had options for plans that matched my needs which were not available to me online only.

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mdtaylor99

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jav6joev

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