Contributor
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120 Messages
tv through internet instead of cable box
On 4/25 and 26 we had no signal on TV. Callled, and Tech was able to send signal on 4/25, but not on 4/26, saying there was a problem with the box. (The box was only about 6 months old,) We did receive credit on our current bill. They sent a Tech to our home on 4/27, and he determined it was a problem with the wiring. So, he said it would be best to get rid of the TV box and just use our xfinity internet for TV. He also said monthly price would be less. So far, ok, except for one night the internet went out a few times for short times. Other then that, a few questions. Do we still have HD? Does data usage apply? Should our monthly price be the same as it was with the cable box? It's the same for our May bill (minus the credit).
Thanks.
Accepted Solution
XfinityAdrienne
Official Employee
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1.9K Messages
9 hours ago
Good Morning, @rufus97! Thank you so much for taking the time to reach out to us here on the Xfinity Forums. I know how important it is to have all the details regarding your account and usage. The Xfinity Stream App does include HD service as long as it is part of your current subscription. The monthly rate would change if you were being billed for cable equipment, and since that has been removed it would save the monthly fee if it was a charge. As far as the data usage, if the channel or show you are watching has the Internet badge on the description, that would apply to your monthly data usage. If the channel does not have it in the description, it would not apply. You can find all the details here regarding what would apply to your data usage. Please let us know if you have any other questions/concerns, we are happy to help!
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EG
Expert
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117.9K Messages
10 hours ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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