user_h4dzbv Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
both boxes have pixelated pictures for 3 days. Xfinity AI will not schedule a call with tech support. The earliest we can get an on-site appointment is Friday. This is not acceptable. We can't speak to anyone, the boxes are not working, there is nothing that is being done and the AI just keeps looping us into the same tests which have not worked for 3 days. And there is no one to see if this can be resolved before Friday. We had better see a week's credit on the bill. The new internet box took almost 3 hours to be set up on Sunday. xfinity does not care about its customers.
Hi there, @user_mk6yac ! Thank you so much for reaching your Digital Care team. I appreciate your patience while you waited to connect with me. I'm truly sorry for the trouble you are experiencing trying to get assistance with your service not working. Please be assured you reached the right person to assist you. Can you please DM me your first and last name, along with your full service address so that I can assist you further.-Richard
Please send a private message by clicking the direct messaging chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
XfinityEricB
Official Employee
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2.3K Messages
6 months ago
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user_h4dzbv
1 Message
3 months ago
I have a new TV and it will not connect to Xfinity
it just goes to the welcome screen and freezes there
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user_mk6yac
Visitor
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1 Message
11 days ago
both boxes have pixelated pictures for 3 days. Xfinity AI will not schedule a call with tech support. The earliest we can get an on-site appointment is Friday. This is not acceptable. We can't speak to anyone, the boxes are not working, there is nothing that is being done and the AI just keeps looping us into the same tests which have not worked for 3 days. And there is no one to see if this can be resolved before Friday. We had better see a week's credit on the bill. The new internet box took almost 3 hours to be set up on Sunday. xfinity does not care about its customers.
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ande4jo
Visitor
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7 Messages
11 days ago
channel lineup changed but xfinity did not update this and the xfinity assistant is useless.
Where is courttv? it says channel 1191 and even guide says 1191 but that it no longer accurate.
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