TV sets out of order

user_vu98cc Hello there! Thank you for creating the post and making us aware of the TV trouble we are having. I'm sorry for the interruption. I'm sure you want to simply enjoy watching some shows. 

I am guessing that tightening the cables and resetting the cable box is not helping. I would love to help you and try to get things working again as they should be. Are there any cable boxes that are working? 

 

Please send us a direct message with your name and service address. This way we can troubleshoot the system and work to get your TV working again. 

Here are the detailed steps to direct message us:
Click "Sign In" if necessary
Click the "Direct Messaging" icon
Click the "Start new conversation" (pencil and paper) icon
In the "To:" line, type "Xfinity Support"
As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
A "Xfinity Support" graphic will replace the "To:" line.
Type your message in the text area near the bottom of the window.
Press Enter to send it.
How to: https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514