matthaz's profile

Visitor

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1 Message

Thursday, January 22nd, 2026 11:00 PM

TV Service out.

My TV Service has been out for a week. No one will come to fix for another week. I would like to cancel my TV service. 

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Official Employee

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2.2K Messages

2 months ago

Hello @matthaz, Thanks so much for taking a moment out of your day to leave a post on our community forum and we would be happy to help. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. To send a Direct Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a direct message.

Visitor

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2 Messages

three calls to customer service failed to fix tv service on one specific tv

Official Employee

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2.4K Messages

 

user_2jy1hz Good afternoon! Thank you for reaching out to our Xfinity Forums Team regarding your TV services. Can you please provide some details on what's happening? Do you have a blank screen, are you getting an error message or code? 

 

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