Hey there, @user_szfxct! Thank you so much for taking the time to reach out to us here on the Xfinity Forums. I am very sorry to hear about the experience with your TV services, it certainly not what we want for our customers. Thank you so much @EG for services the service interruption site, were you able to check for a known interruption? How is your TV service working?
user_szfxct
Visitor
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2 Messages
15 days ago
Tv service is out but internet works
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EG
Expert
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112.5K Messages
14 days ago
Concern moved here to the Customer Service help section for assistance.
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EG
Expert
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112.5K Messages
14 days ago
First. Check their site for official info on any possible local outages here;
https://www.xfinity.com/support/status
Use a cell phone internet service, a public WiFi hotspot, or a neighbor's internet if you need to in order to check it.
Or you can use their Xfinity App: https://www.xfinity.com/apps
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XfinityAdrienne
Official Employee
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1.4K Messages
14 days ago
Hey there, @user_szfxct! Thank you so much for taking the time to reach out to us here on the Xfinity Forums. I am very sorry to hear about the experience with your TV services, it certainly not what we want for our customers. Thank you so much @EG for services the service interruption site, were you able to check for a known interruption? How is your TV service working?
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