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user_ykolvf
1st Topic

Visitor

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2 Messages

10/02/2026 10:22 PM

TV Screen Problem

Your Xfinity technician helped set up our new Samsung TV to your cable service a week ago and now we see shows only on 1/3 of the screen. How can this be fixed so the image is full screen?

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5 hours ago

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XfinityAmandaB

Official Employee

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3.5K Messages

5 hours ago

 

user_ykolvf Thank you for stopping in for help with your screen format since getting your services set up. There are a few screen formatting options available in the settings; it sounds like those may have been changed. Are you using one of our X1 TV boxes with your Samsung TV? 

 

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