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user_cac41e
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Tuesday, March 10th, 2026 7:34 AM

Tv plan canceling

Hi my name is [Edited: "Personal Information"] and I have try to change my plan because I found out that I have been paying for TV service that I haven’t been using and would like to get rid off it but found out that there is no such on option for no reason!

So please help me to change my plan to only 2Gig internet plan that’s all what I need!

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Updated 

9 hours ago

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EG

Expert

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116.5K Messages

9 hours ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

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XfinityThomasD

Official Employee

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1.7K Messages

9 hours ago

 

user_cac41e Thanks for creating a post. Our team would be happy to review what internet offers are available and to remove TV services. Please send our team a direct message with your full name and address to get started.

 

 

To do so, click on the chat icon located at the top right of this forum's page.

Here are the detailed steps to direct message us:

  • Click "Sign In" if necessary
  • Click the "Direct Message” icon (upper right corner of this page)
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
  • Type your message in the text area near the bottom of the window
  • Press Enter to send your message

 

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