Visitor
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7 Messages
TV pixelation after new modem
Modem replaced by Xfinity but TV pixelation since then. Cable box, coax cables changed, restarted numerous times. Pixelation stops when modem disconnected, but then so does internet. Please fix this! I’ll go back to the old modem if needed.
Accepted Solution
XfinityShawn
Official Employee
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861 Messages
4 months ago
@user_30eda6 My team can help with your pixelation concerns today. Is this happening on every channel or just specific ones with the pixelation?
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user_ia6kga
1 Message
2 months ago
I have the same problem. A technician has already been out and I still have the problem
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