Good evening @user_bf1k0e, and thank you for reaching out on our Community Forums, we appreciate it. We are happy to help with any questions you have about your new TV and phone service. What questions can we assist with?
We can take a closer look at your account @user_bf1k0e to see what your bill would be if you cancelled TV service. We can also address your channel concerns as well. To get started, can you please send us a Direct Message with your first and last name along with the service address on the account?
To send a "Direct Message" ("Private") message:
Click "Sign In" if necessary
Click the "Direct Message chat" icon
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
XfinityAlyssaA
Official Employee
•
2K Messages
6 months ago
Good evening @user_bf1k0e, and thank you for reaching out on our Community Forums, we appreciate it. We are happy to help with any questions you have about your new TV and phone service. What questions can we assist with?
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