Tv outage 3 hours plus

Hello @user_ij72xv. Thank you for reaching out on our Community Forum. I am sorry to hear you are having a service interruption with your TV. I would love to help you get this resolved. I know how important it is to make sure your services are working correctly. Can you please send us a direct message with your full name and address so we can see what is going on? 

To send a "Direct Message" to Xfinity Support:

Click "Sign In" if necessary

Click the "Direct Messaging" icon or  https://forums.xfinity.com/direct-messaging

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

- As you are typing a drop-down list appears. Select "Xfinity Support" from that list

- An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it.