Visitor
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2 Messages
Tv now
I just spent an hour and 30 minutes with the Xfinity rep who totally lied to me and talked in circles. It’s one of the worst experiences of my life with a rep.. I asked repeatedly if my local channels would be included. I told him it didn’t make sense. my bill was going down this now. I said local channels were very important to us. He said he assured me that it would be fine and I could just choose it from the new app. It is the worst I think someone has lied to me ever. Or maybe the worst I fell for it and that was the supervisor cause I couldn’t understand what the first person was telling me. I have been with Xfinity for 30 years. Shame on you seriously shame on you. I guess shame on me I let them wear me down. I can’t believe I fell for it. We are senior citizens and the TV is very important to us. I cannot believe I have to join the ranks of being duped by a company that I’ve stood by for 30 years. I guess shame on me.
XfinityQuemekia
Official Employee
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1.2K Messages
5 hours ago
I hear you loud and clear, spending an hour and a half on the phone only to be worn down, misled, ending up with nothing you were interested in, is not the experience we want for any of our customers @user_kwibf8! Local broadcast channels (like ABC, CBS, NBC, and FOX) require a specific broadcast TV tier on your account. They do not just appear in an app unless the underlying TV package explicitly includes them.
NOW TV has a ton of wonderful channels like A&E, AMC, and Hallmark.
NOW TV Overview
Let us know if you'd like to go over your current options to make sure you have exactly what you need.
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