TV messed up for more than 2 months now and after dozens of hours on the phone and 2 technician visits..still messed up.

This has been a travesty of customer service and inept tech support.  

> months ago my cable box started making popping sounds like electrical arcing and giving off an ozone smell.  To avoid my house burning down I disconnected and replaced at my nearest Xfinity store. 

The new box worked for about a week and then started pixelating and screen going blank.  Finally I was only able to receive 2 channels out of the 200+ I'm paying for (AHC and Recipe.tv -ugh!)

   5+ times I was on the phone with tech support where: 

- I got to listen to them go through the same debug script, regardless how many times I told them this has been done multiple times already

- I got hung up on twice

- I was told that they needed to research the problem and get back to me in 24 hrs.. 3 days later nothing and no ticked on my acct.

I had to go to the Xfinity store to get a technician appt. as the phone non-help kept giving the run around

1st technician checked all connections, replaced the splitter, replaced the coax, replaced the cable box (again)

- This worked for less than a week before the issues came back

More phone tree [Edited: "Language"].. was able to get another technician

- This technician did not root cause the issue but replaced with wireless cable boxes - this also worked for about a week before issues came back

- I even attached via Ethernet cable to rule out wifi signal strength.. no good.

Now I'm here..  I'm not getting back on the phone tree [Edited: "Language"]..  There is something wrong with my account and it seems like when there is some system refresh, I'm back to broken.  This does not appear to be a hardware issue but something server side which you can't or won't figure out.

I give!  I've been doing my part and paying my bills, when do I get someone to actually fix my issue and provide the serve I'm paying for?  Seems a tad like fraud to me.