TV listings are wrong

@XfinityMarcos​ can you please do what I asked and contact whoever supplies the listings? There’s nothing wrong on MY end. FYI, the listings are also wrong on Zap2It, which has no relation to Xfinity that I know of. I also checked the Xfinity stream website to make sure it wasn’t a problem isolated to the app. It’s wrong there too.

Listings info doesn’t just appear out of the blue, someone supplies it, and whatever that company is has been supplying incorrect episode numbers for much too long.

If I knew where the listings were coming from, I would contact that company myself, but I haven’t been able to find that out. I don’t expect you to know either without doing some research, but you should be able to find out since you work for Xfinity.

frustrate, we would need to troubleshoot this guide mismatch with you directly first to rule out any local concerns before taking additional steps beyond that. I promise I'll stick with you until we find a resolution. Troubleshooting is probably the last thing you want to do over your weekend, but this is a required first step. Can you please click this 'Walkthrough' and complete a system refresh? 

I had assumed you were doing what I asked, so didn’t see this till now.

How can a refresh help with a streaming app problem?

I don’t have a cable box. I specifically posted that this is an app problem.

Thank you for clarifying, @frustrate. I apologize for the misunderstanding. We are definitely on the same page here. You are correct that a refresh will most likely not resolve an issue like this on its own, especially if the same issue is occurring with multiple providers. The purpose of the refresh would be to eliminate that as a possible cause and open up an escalation path through our advanced support team who can communicate with the network programmers or listings provider to update the programming data.

So are you going to escalate my issue now? This has gone on way too long! The listings provider needs to be informed ASAP.