Visitor
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1 Message
TV is out [Edited]
TV is out and it keeps saying "Welcome. Bienvenido" but nothing happens. I'm 80 years old and no one has touched the TV so I don't know what's happening. It says check your cable connection but no one has touched them and don't know how.
[Title Edited: "Personal Information - Phone Number"]
XfinityBradM
Official Employee
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1.5K Messages
18 hours ago
@user_mcc9nw To check the cable connection on the back of the cable box, you'll want to navigate to the back of the box and ensure the coax cable, thick circular black cable, and ensure the connection to the back of the box is finger tight. Removing the power from the cable box and leaving it unplugged from the wall for at least 30 seconds before plugging it back in is a great troubleshooting step to take to fix hiccups the equipment may experience. Do you have the Xfinity app installed on any device?
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