Skip to main content

    Support

    Offers

s4oykiDk3's profile
s4oykiDk3
1st Topic
1st Like

Visitor

 • 

7 Messages

Wednesday, August 2nd, 2023 7:13 PM

Closed

TV equipment upgrade.

I received an email in May 2023, from xfinity, referring to the serial numbers on our two TV equipment boxes,  saying we needed to upgrade in order to be able to use various services.  I responded and my account says we should have received equipment weeks ago.  There has been no subsequent communication on this matter.   Please clarify what to expect.   Thank you.  

Question

 • 

Updated 

2 years ago

176

2

0

EG

Expert

 • 

110K Messages

2 years ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

0

0

XfinityRaul

Official Employee

 • 

1.9K Messages

2 years ago

Hello, @s4oykiDk3. I appreciate you making us aware that you haven't received this equipment. I'd be more than happy to review your account to see what's going on with this order.

 

In order to get started, can you please send me a private message to Xfinity Support with your full name and full address by clicking the chat icon in the top right?

7

0

s4oykiDk3

Visitor

 • 

7 Messages

@XfinityRaul​ I used the chat icon and sent a message to xfinity support.  

2 years ago

0

s4oykiDk3

Visitor

 • 

7 Messages

@XfinityRaul​ Question has not been answered.  Is there more I am supposed to do?

2 years ago

0

XfinityAnthonyT

Official Employee

 • 

1K Messages

Hello, I see the last communication was in DM, we never received a reply from you. Could you please check that and respond there so we can continue the conversation? Thanks!

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

0

s4oykiDk3

Visitor

 • 

7 Messages

I am sorry I don’t understand what is being requested between emailed messages, this forum and “direct messaging.”  Too many overlapping communication systems for me.    I sent a direct message to xfinity suppport with my name and address.  Can someone just call me on my phone to resolve this?

2 years ago

0

XfinityAnthonyT

Official Employee

 • 

1K Messages

This forum is public, which is why we ask for you to go to direct messaging so that your personal info is not aired for anyone to see. When did you send that message? Let's go back to that chat and send another message from there so we can continue. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

0

forum icon

New to the Community?

Start Here