Hi there, @user_5w00wk Oh no, I'm sorry to hear that your TV keeps loosing closed captions. I definitely understand how important having closed captions are. If the closed captioning (CC) is already set to "On" but not working, you need to reset it.-Richard
Go to Settings (gear icon) > Accessibility > Closed Captioning.
XfinityRichard
Official Employee
•
3K Messages
2 hours ago
Hi there, @user_5w00wk Oh no, I'm sorry to hear that your TV keeps loosing closed captions. I definitely understand how important having closed captions are. If the closed captioning (CC) is already set to "On" but not working, you need to reset it.-Richard
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