Hello @user_k6fd5g, Thanks so much for taking a moment out of your day to leave a post on our community forum and we would be happy to help. What's going on with your cable services?
I recently had Xfinity show me two different Popular TV+ packages. But nowhere can I find what the channels difference might be between the two. Xfinity live chat was no help, as they couldn't even see/understand what I was saying :) What I'm hoping it that the $7-ish more a month plan maybe includes those local NBC Sports channels that we absolutely will not pay $25 a month for..? Regardless, can anyone tell me what this is?
Hey there, @user_7mksk1! Thank you so much for taking the time to reach out to us here on the Xfinity Forums. We can certainly take a look into all your available options with upgrading your cable channels. Can you please send us a DM to get started?
Please send us a DM with your full name and address to Xfinity Support. To send a direct message: Click "Sign In" if necessary Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging Click the "New message" (pen and paper) icon The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there. As you are typing a drop-down list appears. Select "Xfinity Support" from that list. A "Xfinity Support" graphic replaces the "To:" line. Type your message in the text area near the bottom of the window Press Enter to send it
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
Whether I click over to direct messaging or cut and paste that URL you posted, it will not let me click on the pen and paper icon. When I put my cursor over it, it turns into the standard symbol for "NOT": the red circle with a line through it.
Apologies, @user_7mksk1. Please let me know if the below instructions help!
To send a direct message:
Ensure you are first signed in, then you will see a chat box icon at the top right of your page. Click that or follow this link here: https://forums.xfinity.com/direct-messaging
From there, click the 'New Message' icon. In the 'To' field, type 'Xfinity Support'.
Type your message in the text area that appears at the bottom of the window and hit enter to send. An official employee, such as myself or whoever is first available, will respond.
To expedite your request, we ask that you please include your name and the service address alongside a detailed summary of your request/question. Thank you!
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
XfinityChelseaB
Official Employee
•
1.7K Messages
22 days ago
Hello @user_k6fd5g, Thanks so much for taking a moment out of your day to leave a post on our community forum and we would be happy to help. What's going on with your cable services?
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user_7mksk1
Visitor
•
2 Messages
2 days ago
I recently had Xfinity show me two different Popular TV+ packages. But nowhere can I find what the channels difference might be between the two. Xfinity live chat was no help, as they couldn't even see/understand what I was saying :) What I'm hoping it that the $7-ish more a month plan maybe includes those local NBC Sports channels that we absolutely will not pay $25 a month for..? Regardless, can anyone tell me what this is?
Screen shot:
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user_7mksk1
Visitor
•
2 Messages
2 days ago
Whether I click over to direct messaging or cut and paste that URL you posted, it will not let me click on the pen and paper icon. When I put my cursor over it, it turns into the standard symbol for "NOT": the red circle with a line through it.
1
0