Visitor
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1 Message
TV Cable
Your technician discovered the signal level at my house is extremely low. He said they have to install a new cable in the back yards between Desert Wind Dr and Wrangler Ridge Dr. He said it would take about 2 weeks, that was almost 3 weeks ago. When will this happen. Right now I am paying a premium price for the worst cable TV I have seen in my 30 years of watching several different cable systems. Thank you,
[Edited: "Personal Information"]
XfinityTommy
Official Employee
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3K Messages
2 hours ago
user_kpa1oq That process can typically take a bit of time for permits and scheduling. Let's take a look at what is happening with the process. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.
To send a Direct message:
Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "Start New Conversation" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears.
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