If your TV cable channels aren't changing, start by checking the remote's batteries, ensuring the cable box is powered on and the correct input is selected on your TV, and try power cycling both devices.
Hi there, @user_5ql8ye I'm very sorry to hear that you are not able to change your channel, I definitely know how frustrating that can be. Are you still having trouble changing the channel? If so please reach back out so that we can assist you further and get you taken care of.-Richard
MikeB39A
Problem Solver
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702 Messages
7 months ago
If your TV cable channels aren't changing, start by checking the remote's batteries, ensuring the cable box is powered on and the correct input is selected on your TV, and try power cycling both devices.
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XfinityRichard
Official Employee
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2.6K Messages
7 months ago
Hi there, @user_5ql8ye I'm very sorry to hear that you are not able to change your channel, I definitely know how frustrating that can be. Are you still having trouble changing the channel? If so please reach back out so that we can assist you further and get you taken care of.-Richard
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