1 Message
Tv cable not working
I have used the xfinity automated help system for 3 days. And I just keep getting the same answers with no help. My cable tv box turns on. The screen says welcome. Then it says to tighten cable connections which I have done. The code says RDK-10000. I ask the automated service to connect to a person to no avail.
XfinityThomasA
Official Employee
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2.3K Messages
1 year ago
Thank you for using the self-service steps to try troubleshooting, @user_pce8kv. It's important that you enjoy your shows, and we can help! Please send a direct chat message with your full name and complete service address to “Xfinity Support”? To do so, click on the chat icon at the top right of this forum's page.
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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user_c0yc8k
1 Message
1 year ago
Did you Replace the Coax Cable? Is it Damaged? If none of those work then i would Recommend to Replace the Cable Box.
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