Visitor
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1 Message
Tv cable box needs reboot
Been on with your AI for over two hours yeah I’ve already checked the cable power and all the cables are tight. Please reboot my box that ends with 3744 or I’m finding another cable company been with you guys for over 25 years. why is it you can’t even talk to people anymore You have to have some robot.
XfinityJohnG
Official Employee
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1.7K Messages
1 day ago
Thank you for reaching out to us here @user_q5p4mw. I would be able to look into any service issue from here for you. Could you send me a direct message with the full name and complete address for your service?
To send a direct message [private message]:
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
- An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
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