TV Box

Good afternoon @user_0z1a2t, and thank you for reaching out on our Community Forums, we're sorry to hear your TV box stopped working. We'd be happy to help schedule a service call. To get started, can you please send us a Direct Message with your name and service address? To send a "Direct Message" ("Private") message: Click "Sign In" if necessary

• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it