Ce1980's profile

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1 Message

Wed, Jan 13, 2021 6:00 PM

TV box order/delivery

I placed an order to have 2 new 4K TV boxes sent to my home to replace my older 2 non-4K boxes. I placed order on 1/5 and was told I would get a shipment tracking number via email and they would arrive 3-5 business days later. I’ve tried to track down via xfinity live agents and nobody can give me a straight answer stating they can’t track shipment in there system. I was told I can just stop by and xfinity store. The reason I chose to do over the phone in 1st place was to avoid a in store setting and current COVID Enviroment. Anyone else have this same issue and recommend next step?


Official Employee


391 Messages

6 m ago

@Ce1980 Thanks for taking the time to reach out to us regarding your 4k tv boxes. I am so very sorry for the delay in our response and the delay in you receiving the devices. I can entirely understand your concerns regarding visiting one of our service centers. We are doing everything that we can to ensure that you are protected in any way that we can should you feel the need to visit one of our service centers. You can find more information on the steps that we are taking here https://comca.st/39hZCI4. I would love to check on the order for you. Can you please reach out through private message(you can find out how to do so through this link https://comca.st/3cbEaXd) with your first and last name, name on the account if different and service address? 



1 Message

7 d ago

I too have ordered a 4k TV box and have gone through multiple iterations of trying to order it at the local Xfinity store ($20 service charge if ordered at the store (?) and directed to ordering by phone); by phone (40 min ordering process); returning to the Xfinity store to determine status since there is no easy way to contact a representative for information.  I too was provided with estimated delivery times (initially 3-5 business days which then stretched to 7 days and finally 2-3 weeks).  Xfinity continues to be one of the most frustrating customer experiences equaled only by Verizon.  My order was placed on July 2, 2021.

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