Visitor
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2 Messages
TV Box - Never Used nor Activate it, can I get a refund?
Hi, I just reviewed my billing history and noticed I’ve been charged $12/month for a TV box that I never activated or used.
It came with the initial plan that I got, but I never activated it. I still have the TV box. I didn't know I was getting charged $12/m for I don't know how many years! Probably around $800-$1,200 that I have been charged overall for something I never even activate it.
I’d like to know a few things first though.
-Does returning that box change my plan that I have right now? Do I have to have the TV box in order to keep my plan? I have the Connected More plan.
-If I don't have to pay for the box to keep my current internet service, I would like to have this TV box charge removed immediately from my account going forward
-Can I request a refund or courtesy credit for the years I’ve been charged for unused, inactive equipment?
I’ve been a loyal customer and genuinely didn’t notice this fee before. Now that I have, I hope Xfinity can make it right.
enocz
Visitor
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2 Messages
2 days ago
I am asking here because I can't seem to chat with a representative. Nor can I get in contact with an agent via phone call. It is annoying that I just want to talk to someone about this issue, and all I get is with automated responses.
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XfinityMartyR
Official Employee
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2.2K Messages
2 days ago
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