TV and phone fine but no internet stuck in a bot loop

@XfinityGabriel​ I have done most of this. The device hasn’t shown up under this ID since I received and connected this upgraded device. Neither the password on the device nor the password I have always used does anything. The app says I am online but saying I may be affected by a nearby outage. I don’t understand why TV and phone work, but the Gateway just runs through a cycle of amber, green, and then finally a blinking white light no matter what I try

@XfinityGabriel​ are you still there? This is my first time trying to use this forum

@XfinityGabriel​ well I guess this may be another bot since you’ve gone silent

Thank you for giving that a try! We are not an instant chat so you can expect our responses to be a bit delayed and we do apologize since we understand it is imperative to get your service back up and running. 

Do you know if it was reconnected on the same outlet or is this a new outlet? We can also check through direct message on that new device make sure it is added on your account correctly. To check just send a direct message with your full name and service address. 

To send a direct message: 

• Make sure you are signed in here in the Xfinity Forum. Click "Sign In" if necessary
• Click the "Direct Message" icon (square chat icon in the upper right corner of your screen next to the bell icon)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it