Hello and thank you for taking the time to reach out to us here on our Xfinity Forums. I would be more than happy to review the account and see how we can assist you with getting the services turned back on. Please send us a direct message to "Xfinity Support".
To send a direct message you may need to: Click "Sign In" Click the "direct message" icon Click the "New message" (pencil and paper) icon Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line Type your message in the text area near the bottom of the window Press Enter to send it
EG
Expert
•
111.4K Messages
4 years ago
Concern moved here to the Customer Service help section for greater exposure to actual Comcast employees for assistance.
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XfinityBillie
Official Employee
•
3.4K Messages
4 years ago
Hello and thank you for taking the time to reach out to us here on our Xfinity Forums. I would be more than happy to review the account and see how we can assist you with getting the services turned back on. Please send us a direct message to "Xfinity Support".
To send a direct message you may need to:
Click "Sign In"
Click the "direct message" icon
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
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