Hi there, and welcome to the Xfinity Mobile community user_9pe4o7! We’re glad you reached out, and you’re absolutely in the right place for help. To get started, could you share a little more about what’s happening with your mobile phone? If you’ve seen any error codes or messages, please include those—they can really help us troubleshoot faster. A few quick questions to guide us:
Are you hearing a dial tone on your device? Can you log into the Xfinity Mobile app? If so, is there any message displayed there?
We’re here to work through this with you and get things back on track as quickly as possible.
XfinityThomasA
Official Employee
•
3.1K Messages
16 hours ago
Hi there, and welcome to the Xfinity Mobile community user_9pe4o7! We’re glad you reached out, and you’re absolutely in the right place for help. To get started, could you share a little more about what’s happening with your mobile phone? If you’ve seen any error codes or messages, please include those—they can really help us troubleshoot faster.
A few quick questions to guide us:
Are you hearing a dial tone on your device?
Can you log into the Xfinity Mobile app? If so, is there any message displayed there?
We’re here to work through this with you and get things back on track as quickly as possible.
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