Visitor
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1 Message
Trying to upgrade to Xfinity Pro
I am trying to upgrade to Xfinity Pro so my Xfinity Gateway will work when the power is out (even though my Generac generator gives the Gateway power).
I keep getting sent to a page saying "Looks like you already have xFi Complete" and it does not let me do anything else.
XfinityJohnG
Official Employee
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2.2K Messages
23 days ago
Thank you for reaching out to our team here. I will be happy to assist you with getting that added from here for you. Can you send me a direct message with the full name and complete address for your service?
To send a direct message [private message]:
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
- An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
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