Visitor
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1 Message
Trying to upgrade to unlimited data, getting error DFPLN4000.
I want to be able to keep my own equipment and need to upgrade to unlimited data and the website keeps giving me "https://www.xfinity.com/error/buy/sorry?errorCode=DFPLN4000"
EG
Expert
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111.4K Messages
3 years ago
Concern moved here to the Customer Service help section for greater exposure to actual Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityRay
Official Employee
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3K Messages
3 years ago
Hello, @miked7775. Thanks for reaching out with the error you are getting when trying to add unlimited data. I have seen cases where the website will not allow you to add it when you own your own modem. I can get that added for you today and apologize you were not able to add it on your own. Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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